Welcome to the City of Independence Utilities Customer Service website. Here you will find all the information relating to the services we provide.
Online - On our Utilities Online website
Via telephone at (816) 325-SERV(7378)
Bring your entire bill to:
Independence Utilities Center, 17221 East 23rd St S
Lobby 8AM - 5PM Monday, Tuesday, and Thursday (Closed Holidays)
Drive-thru 7:30AM - 5PM Monday-Friday (Closed Holidays)
City Hall, 111 E Maple St
Lobby 9AM - 5PM Monday through Friday (Closed Holidays) Please enter through the lower level near Municipal Court.
Drop Boxes at both locations are available 24/7
Office hours are Monday, Tuesday and Thursday from 8:00 a.m. to 5:00 p.m., excluding holidays.
Drive Thru is open Monday through Friday 7:30 a.m. to 5:00 p.m., excluding holidays.
|Customer Service Representative||(816) 325-7930|
|Automated Account Information Line||(816) 325-SERV|
|Fax Line||(816) 325-7684|
|To report water main breaks||(816) 325-7658|
|To request location of water lines||(816) 325-7658|
|To report water emergencies after hours||(816) 325-7640|
|E-mail Utilities Customer Service|
In order to establish, transfer or cancel electric, water, or sewer service in the City of Independence, you will need to contact a Utilities Customer Service Representative at (816) 325-7930. If you prefer to do business in person, you are welcome to visit our Utilities Customer Service office at 17221 E. 23rd Street S.
You should call at least five days in advance to schedule the start of your service. The City of Independence Utilities offers several options to make paying your bill as convenient as possible.