Water Department

Utilities Customer Service

Welcome to the City of Independence Utilities Customer Service website. Here you will find all the information relating to the services we provide.


17221 E. 23rd Street S.
Independence, MO 64057

Office hours are weekdays from 8:00 a.m. to 5:00 p.m., excluding holidays.

Contact Information

Customer Service Representative (816) 325-7930
Automated Account Information Line (816) 325-SERV
Fax Line (816) 325-7684
To report water main breaks (816) 325-7658
To request location of water lines (816) 325-7658
To report water emergencies after hours (816) 325-7640
 E-mail Utilities Customer Service

Establishing or Canceling Service

In order to establish, transfer or cancel electric, water, or sewer service in the City of Independence, you will need to contact a Utilities Customer Service Representative at (816) 325-7930. If you prefer to do business in person, you are welcome to visit our Utilities Customer Service office at 17221 E. 23rd Street S.

You should call at least five days in advance to schedule the start of your service. The City of Independence Utilities offers several options to make paying your bill as convenient as possible.

Other Services

Rules and Regulations

Combined Utility Customer Service Rules and Regulations