Utilities Customer Service
Welcome to the City of Independence Utilities Customer Service website. Here you will find all the information relating to the services we provide.
How to Pay Your Bill
Online - On our Utilities Online website
Via telephone at (816) 325-SERV(7378)
In Person
Bring your entire bill to:
Independence Utilities Center, 17221 East 23rd St S
Lobby 8AM - 5PM Monday-Friday (Closed Holidays)
Drive-thru 7:30AM - 5PM Monday-Friday (Closed Holidays)
City Hall, 111 E Maple St
Lobby 9AM - 5PM Monday through Friday (Closed Holidays) Please enter through the lower level near Municipal Court.
Drop Boxes at both locations are available 24/7
Below is an example of the bill.
Page One
Page Two
Location
17221 E. 23rd Street S.Independence, MO 64057
Office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding holidays.
Drive Thru is open Monday through Friday 7:30 a.m. to 5:00 p.m., excluding holidays.
Contact Information
| Customer Service Representative | (816) 325-7930 |
| Automated Account Information Line | (816) 325-SERV |
| Fax Line | (816) 325-7684 |
| To report water main breaks | (816) 325-7658 |
| To request location of water lines | (816) 325-7658 |
| To report water emergencies after hours | (816) 325-7640 |
| E-mail Utilities Customer Service | |
Establishing or Canceling Service
In order to establish, transfer or cancel electric, water, or sewer service in the City of Independence, you will need to contact a Utilities Customer Service Representative at (816) 325-7930. If you prefer to do business in person, you are welcome to visit our Utilities Customer Service office at 17221 E. 23rd Street S.
You should call at least five days in advance to schedule the start of your service. The City of Independence Utilities offers several options to make paying your bill as convenient as possible.
Other Services
- Bill Payment Options
- Bill Payment Assistance Programs
- Rate Information
- View Your Bill Online
- Pay Your Bill Online
- Interactive Telephone Service
