Water Department


On March 12, 2020 the City of Independence declared a State of Emergency.

Out of an abundance of caution and concern for public health, the Independence Utility office has been temporarily closed to the publicAll classes, programs, and events have been postponed. Please visit indep.us/coronavirus for updates as this situation evolves.

Please utilize the drive-thru facilities at the Independence Utilities Center for utility cash payments. Please use the drop box at City Hall, 111 E. Maple Ave., or the Independence Utilities Center, 17221 E. 23rd St. S., for check and money order utility payments. As previously announced, customers are encouraged to pay their utility bills via the City’s website here, or over the automated phone system at (816) 325-SERVAll credit card and online transaction fees are being waived until further notice

If you have questions about your bill, please call 816-325-7530. Staff will respond to your question as soon as possible. Thank you for your patience.

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