Human Resources

Telecommunicator I

$18.094 - $22.304/hour

POSITION SUMMARY:  Operates and coordinates combined radio communications for police, fire, and animal services.  Duties include operation of 9-1-1, computer-aided dispatch, NCIC/MULES/REJIS systems, cause response and emergency preparedness weather warning sirens, TDD-TTY (hearing impaired phone) and 24-hour recorder as required.  Maintains all procedures manuals, directories and maps and performs related duties.  Must be able to multi-task and react to high stress situations. In addition to contact with Police Department, Fire Department, and Animal Services personnel, this position requires interaction with Codes, other City departments, and Ambulance Personnel as well as citizens and visitors needing services.

Minimum Qualifications:  High school diploma or equivalent. Successful completion of each of the following selection criteria is required to proceed through the selection process.  Selection criteria includes:  30 minute observation session in the 9-1-1 call center, submission of a completed background check packet (background investigation), and passing a written examination (testing time is approximately 3 hours).  Applicants selected to advance to the written exam will be notified via mail or phone of the testing date, time and location.  The final part of the selection process includes an oral board (interview), polygraph, psychological examination, hearing test and drug screening.  Applicants must be able to maintain effective interpersonal relationships.  Required Licenses:  REJIS Certification and MULES Full Certification must be obtained within six months of hire.  Must type 35 wpm; will be asked to take a typing test if selected for an interview.  Must complete required NIMS level training within first six months of hire. 

Typical Physical Demands:  Must be able to sit for extended periods of time.  Must be able to stoop, bend and reach for files and shelves.  Visual ability sufficient to read and write reports, correspondence, etc.  Hearing ability sufficient to understand radio transmissions, conversations with other individuals, both in person and over a telephone.  Speaking ability sufficient to communicate effectively with other individuals in person, over a telephone or over a radio.  Prolonged periods of emotionally stressful activity requiring the handling of multiple tasks simultaneously. 

Typical working conditions:  Work is performed inside, sitting at radio console in a confined area with several employees at a time.  May be assigned to work weekends, holidays, day, evening or midnight shift.

Testing:  Written/computer exam, drug screening, hearing test.

In addition to the application, testing and/or examinations may be required for further consideration on this position.

This is a Communications Workers of America bargaining unit position.

MUST BE AVAILABLE FOR SHIFT WORK – 6:45 A.M. – 2:45 P.M., 2:45 P.M.- 10:45 P.M., 5:00 P.M. – 3:00 A.M., 10:45 P.M. – 6:45 A.M., WEEKEND WORK AND HOLIDAYS, ROTATING DAYS OFF EVERY 14 AND/OR 28 DAYS. 

Apply online at or by visiting the Human Resources Dept., 2nd floor, City Hall, 111 E. Maple, Independence, MO  64050.  Position open until filled. 



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