Water Department

Bill Payment Options

Independence Utilities offers you a choice of the following methods to pay your monthly combined utility bill.

Level Payment Plan

The City of Independence Utilities offers the levelized payment plan to help customers budget their monthly utility bills. Each month, customers will be billed approximately the average of their last 12 months’ bill amount plus 10% of the excess or debit on the account. For additional information contact Customer Service at (816) 325-7930.

Automated Bank Draft Authorization

By enrolling in Automated Payment Service, your regularly scheduled utility bill will be paid automatically from your checking account by your bank on the day your payment is due - and it's free!

Complete and return the Automated Bank Draft Authorization Form to the City of Independence Utilities Customer Service Office at 17221 E. 23rd Street S., Independence, MO 64057. For account verification, please enclose a voided check or photocopy of check on the bank or other financial institution account from which you would like future utility bills deducted.

NOTE: To view the authorization form online, you may need to download the Acrobat Reader.

Pay By Mail

The traditional method. Pay your bill with a personal check or money order upon receipt of your bill.

In Person

Bills may be paid in person at the following locations:

City Hall

111 E Maple Ave
Independence, MO 64050

Utilities Customer Service

17221 E 23rd Street S
Independence, MO 64057

Interactive Telephone Service (816) 325-SERV

Independence Utilities offers interactive telephone service that allows our customers to pay their bill with a credit or debit card. Call (816) 325-SERV(7378), you will need your customer and account number located in the top right hand corner of your bill. It's that easy!

Utilities Online

Take advantage of the time-saving power of the Internet with our Utilities Online service. You can view your account balance, usage history, payment history as well as pay your bill with a credit or debit card. It's fast and secure!

Customer Service

You can pay your bill with a check by calling a Customer Service Representative at (816) 325-7930.