Water Department
Utilities Customer Service FAQs

Utilities Customer Service

Welcome to the City of Independence Utilities Customer Service website. Here you will find all the information relating to the services we provide.

How to Pay Your Bill

Online - On our Utilities Online website

Via telephone at (816) 325-SERV(7378)

In Person
Bring your entire bill to:

  Independence Utilities Center, 17221 East 23rd St S
  Lobby 8AM - 5PM Monday-Friday (Closed Holidays)
  Drive-thru 7:30AM - 5PM Monday-Friday (Closed Holidays)

  City Hall, 111 E Maple St
  Lobby 9AM - 5PM Monday through Friday (Closed Holidays) Please enter through the lower level near Municipal Court. 

  Drop Boxes at both locations are available 24/7

Below is an example of the bill.

Page One

utility bill example pg 1

Page Two

utility bill example pg 2
If the above example images are too small to read, you may click on each to view full-size, or  click here for a PDF


17221 E. 23rd Street S.
Independence, MO 64057

Office hours are Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding holidays.

Drive Thru is open Monday through Friday 7:30 a.m. to 5:00 p.m., excluding holidays. 

Contact Information

Customer Service Representative (816) 325-7930
Automated Account Information Line (816) 325-SERV
Fax Line (816) 325-7684
To report water main breaks (816) 325-7658
To request location of water lines (816) 325-7658
To report water emergencies after hours (816) 325-7640
 E-mail Utilities Customer Service

Establishing or Canceling Service

In order to establish, transfer or cancel electric, water, or sewer service in the City of Independence, you will need to contact a Utilities Customer Service Representative at (816) 325-7930. If you prefer to do business in person, you are welcome to visit our Utilities Customer Service office at 17221 E. 23rd Street S.

You should call at least five days in advance to schedule the start of your service. The City of Independence Utilities offers several options to make paying your bill as convenient as possible.

Other Services

Rules and Regulations

Combined Utility Customer Service Rules and Regulations