Automated Payment Service
By enrolling in Automated Payment Service, your regularly scheduled utility bill
will be paid automatically from your checking account by your bank on the day your
payment is due - and it's free!
Complete and return the Automatic Bank Draft Authorization form to the City of Independence
Utilities Customer Service Office at 11610 E. Truman Road, Independence, MO 64050.
For account verification, please enclose a voided check or photocopy of check on
the bank or other financial institution account from which you would like future
utility bills deducted.
Critical Care Program
IPL's Critical Care Program helps us to better serve our customers that need to
use electricity-powered medical equipment.
IPL notifies Critical Care Customers in advance when outages are scheduled for maintenance
and repair of utility equipment. During unexpected outages, Critical Care customers
can expect priority in power restoration, only after IPL has restored power to main
lines and equipment.
For more information, please visit the
Critical Care Program page.
Revert-to-Owner for Continued Utility Service
In the event that a tenant has vacated a property, a revert-to-owner agreement will
automatically revert utility service to the property owner.