City of Independence, Missouri

What is myIndependence?

myIndependence is a site-wide sign-on for the City's website, which allows convenient, personalized access to a growing number of online City services.

If you have ever logged in to use the Action Center, you already have a myIndependence account. If not, create a myIndependence account now!

Action Center

The Action Center is the City's online customer service center, which gives users around-the-clock access to a wide array of services. The system is automated, so your request is delivered directly to the appropriate City department and division. Interact with the City in a number of ways, including:

  • Request a service
  • Report a problem
  • Ask a question
  • Submit comments

The Action Center also allows you to track anything you submit, and contact directly the individuals who are handling your request.

Utilities Online

Access to the newly redesigned Utilities Online requires a myIndependence account. Create a myIndependence account now to enjoy the many benefits of the new Utilities Online, including:

  • Manage multiple utility accounts from one screen, including bill payment
  • Allow account applicant and co-applicant to have separate user name and password
  • Monitor your usage with new graphical comparison charts
  • Pay your bills faster by saving your preferred payment methods
  • View previous statements
  • Access Utilities Online on your mobile phone in our new mobile friendly format
  • Request new service online

Geo-Based Services

Independence residents now have the ability to update their profile with their home address. With your address on file, the new Construction Projects and Your Representatives sections of your myIndependence dashboard will be custom-tailored to give you the information you want regarding your specific area.

NOTE: You must be an Independence resident to use these features. If you are an Independence resident and are having difficulty adding your address, please contact us.

Job Applications

If you apply for a job with the City of Independence while signed in to your myIndependence account, you will notice you now have some new, convenient features. First, from your myIndependence dashboard you will be able to track the status of the jobs you have applied for. Also, while completing your application, you now have the option to save your information, giving you the ability to auto-populate your future job applications!

We are actively working towards bringing a number of new and existing online services to your myIndependence account. Have a suggestion? Submit a website comment via the Action Center to let us know!