On March 12, 2020 the City of Independence declared a State of Emergency.

Out of an abundance of caution and concern for public health, the Independence Utility office is operating on limited hours.  The building is open to the public from 8 a.m. to 5 p.m. Mondays, Tuesdays, Thursdays and Fridays. Please visit indep.us/coronavirus for updates.

If you have questions about your bill, please call 816-325-7930. Staff will respond to your question as soon as possible. Thank you for your patience.

The mission of the Municipal Services Department is to provide the necessary training and resources to its employees that allow them to provide services to the City's residents accurately, timely, compliant with current codes, and in a professional and responsive manner that leads to customer satisfaction.

The vision of the Municipal Services Department is to see that its efforts result in improved public streets, storm sewers, sanitary sewers, bridges, rights of way, public buildings, solid waste removal, and traffic safety; providing convenience, comfort and safety to the users of public infrastructure.