Human Resources

Trouble Dispatcher - IPL

Open until filled; first review 8/20/2021

Performs responsible duties related to the coordination of field crews for Power & Light Department service installations/upgrades, maintenance and repair of electrical system equipment and traffic signals.  Receives calls; relays messages; and reports operating conditions, maintenance needs and emergency repairs for electrical equipment to department personnel.  Receives and routes all job orders for service hook-ups and service changes.  Dispatches service trucks to trouble locations and assists crews by providing information regarding locations, fuse size, etc.  Maintains radio and telephone contact with field and service center supervisors.  Works with crews to coordinate switching orders and helps maintain accurate circuit maps.  Coordinates appointments with other utility companies for location of lines and conferences and advises utilities of existing problems. Assigns turn-ons after 5:00 p.m.  Assists Customer Service in maintaining customer account records.  Receives and handles customer complaints, answering questions and advising the public regarding power outages and other related Power & Light matters.  Updates circuit board and book regarding construction and maintenance changes.  Maintains daily log of Power & Light vehicle activity and maintains knowledge of location of all vehicles in the field.  Performs other related duties as assigned.

Minimum Qualifications: High School Diploma or equivalent; one year dispatch experience desired with demonstrated understanding of electrical terms and/or procedures.  Knowledge of operation of radio communications equipment.  Customer Service experience.  Ability to communicate effectively orally and in writing.  Must be able to complete required NIMS training within six months of hire.

Physical Demands: Work is performed in an office setting 100% of the time.  Sitting for extended periods of time.  Hand and finger dexterity to operate digital computer equipment and other related equipment. 

Typical Working Conditions: Normal office setting.  12-hour shift may be required.

Drug testing

Background check

In addition to the application, testing and/or examinations may be required for further consideration on this position.

IBEW Power & Light bargaining unit position.

Apply online at  First consideration given to IBEW Power & Light applicants. 

Position open until filled with first review of applications August 20, 2021.


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