Human Resources

911 Police/Fire Dispatcher

$19.39 – $23.90 hourly rate

POSITION SUMMARY:  Operates and coordinates combined radio communications for police, fire, and animal services.  Duties include operation of 9-1-1 computer-aided dispatch, NCIC/MULES/REJIS systems, cause response and emergency preparedness weather warning sirens, TDD-TTY (hearing impaired phone) and 24-hour recorder as required.  Maintains all procedures manuals, directories and maps and performs related duties.  Must be able to multi-task and react to high stress situations.  In addition to contact with Police, Fire, and Animal Services staff, the position interacts with Codes, other City departments, and Ambulance Personnel as well as citizens and visitors.

Minimum Qualifications: High school diploma or equivalent.  Successful completion of training program, including the completion of required NIMS level training within first six months of hire.

Typical Physical Demands:  Able to sit for extended periods; stoop, bend and reach for files and shelves.  Visual ability sufficient to read and write reports, correspondence, etc.  Hearing ability sufficient to understand radio transmissions, conversations with individuals in person and over a phone.  Speaking ability sufficient to communicate effectively with individuals in person, over a phone or radio.  Prolonged periods of emotionally stressful activity requiring handling of multiple tasks simultaneously.

Typical working conditions:  Work is performed inside, sitting at radio console in a confined area with several employees.  May be assigned to work weekends, holidays, day, evening or midnight shifts.  Hours are determined by the shift worked:  6:45 A.M. – 2:45 P.M., 2:45 P.M. - 10:45 P.M., 10:45 P.M. – 6:45 A.M.  Rotating days off every 12 and / or 28 days.

Hiring Process:  Includes, but may not be limited to drug testing, comprehensive background check, polygraph, psychological evaluation, oral board, hearing test and a written, computer and typing test (35 wpm).

This is a Communications Workers of America bargaining unit position.

Apply online at or visit Human Resources, 2nd floor, City Hall, 111 E. Maple, Independence, MO 64050.  Position closes: June 16, 2019.  You must also print out the APPLICANT PERSONAL HISTORY INFORMATION PACKET, and return the completed packet prior to the above listed closing date.


For questions related to the hiring process, please contact Officer Richard Remington at or (816) 325-7411.

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