Human Resources

Emergency Communications Supervisor

$4,245.00 monthly salary

Supervises, organizes, prioritizes, assigns tasks and directs emergency dispatchers’ workload of police, fire, and animal control.   Monitors, evaluates and provides employee job performance evaluations, coordinates training and initiates corrective and/or disciplinary action.  Monitors, answers and dispatches emergency and non-emergency radio traffic, TDD calls, and prepares written reports.  Determines the nature of calls; determines correct signal and/or code; assigns priority to call; simultaneously enters information into the computer.  Provides technical assistance to staff on handling complaints or unusual incident reports.  Interacts with the public regarding comments and complaints about unit activities and staff.  Assumes command in situations requiring supervisor intervention and performs related duties.

Minimum Qualifications:  High school diploma, or GED; Any non-probationary individual with a high school diploma or GED and five years of progressively responsible related experience dispatching in a public safety 911 emergency environment of comparable size and structure; or any combination of education, training and experience which provides the required knowledge skills, and abilities to perform the essential functions of the job in public safety communications. MULES and NIMS certified within six months of hire. Successfully type 35 wpm, pass a drug test, thorough police background investigation, polygraph and psychology test.

Desired Qualifications: Experienced leader with strong supervisory and administrative skills in a medium sized modern dispatch center.  Geography of the City of Independence;  knowledge in FCC regulations related to the use of radio and telecommunications equipment; and New World Computer Aided Dispatching systems.  Skilled in planning, organizing, assigning, directing, reviewing and evaluating the staff while operating emergency dispatch equipment.  The ability to accurately listen, multi-task and process verbal and written language while maintaining composure from irate, upset, excited or anxious callers. Seeking leaders possessing strong computer and real time audio/video technologies.

Physical Demands:  Required to use and reach with hands, fingers and/ or feet to operate, handle, seize, hold, grasp, or maneuver office and computer related items, minimal lifting required, strong hearing and language for mass communication transmissions. 

Typical Working Conditions:  Moderately loud and regular exposure to persons displaying irate, angry or volatile behavior; emergency situations and exposure to intense situations.  May require irregular hours and shift work.

Apply online at or by visiting the Human Resources Department, 2nd floor, City Hall, 111 E. Maple, Independence, MO  64050.  Position closes: March 17, 2019.

You must also print out the additional APPLICANT PERSONAL HISTORY INFORMATION PACKET by selecting the link at the top of the posting, and return the completed packet to the Independence Police Department, 223 N. Memorial Dr., Independence, MO 64050 by March 17, 2019.


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