Human Resources

911 Police/Fire Dispatcher

$19.39 – $23.90 per hour

POSITION SUMMARY:  Operates and coordinates combined radio communications for police, fire, and animal services.  Duties include operation of 9-1-1 computer-aided dispatch, NCIC/MULES/REJIS systems, cause response and emergency preparedness weather warning sirens, TDD-TTY (hearing impaired phone) and 24-hour recorder as required.  Maintains all procedures manuals, directories and maps and performs related duties.  Must be able to multi-task and react to high stress situations. In addition to contact with Police, Fire, and Animal Services staff, the position interacts with Codes, other City departments, and Ambulance Personnel as well as citizens and visitors.

Minimum Qualifications:  High school diploma or equivalent. Successful completion of each of the following criteria is required.  This includes: 30 minute observation session in the 9-1-1 call center, submission of a completed background check packet, and passing a written exam (test time is approximately 3 hours).  Applicants selected to advance to the written exam will be notified via mail or phone of the test date, time and location.  The final part of the process includes an oral board (interview), polygraph, psychological examination, hearing test and drug screen. Applicants must be able to maintain effective interpersonal relationships.  Required Licenses: REJIS Certification and MULES Certification must be obtained within six months of hire.  Must type 35 wpm; will be asked to take a typing test if selected for interview.  Must complete required NIMS level training within first six months of hire. 

Typical Physical Demands:  Able to sit for extended periods; stoop, bend and reach for files and shelves.  Visual ability sufficient to read and write reports, correspondence, etc.  Hearing ability sufficient to understand radio transmissions, conversations with individuals in person and over a phone. Speaking ability sufficient to communicate effectively with individuals in person, over a phone or radio.  Prolonged periods of emotionally stressful activity requiring handling of multiple tasks simultaneously. 

Typical working conditions: Indoors, sitting at radio console in a confined area with several employees at a time.  May be assigned to work weekends, holidays, day, evening or midnight shift.

Testing:  Written/computer exam, drug screen, hearing test

In addition to the application, testing and/or examinations may be required for further consideration.

Communications Workers of America bargaining unit position.


Apply online at or visit Human Resources, 2nd floor, City Hall, 111 E. Maple, Independence, MO  64050.  Position closes:  April 18, 2019. 

You must also print out the APPLICANT PERSONAL HISTORY INFORMATION PACKET by selecting the above link, and return the completed packet per the testing/interview information below.



Now that you took the first step of applying, you are ready to begin the process of becoming a 911 Police/Fire Dispatcher; there are a few things to be aware of.

•There will only be ONE Open House Date for the process on April 20, 2019. There are ONLY two time sessions for the open house. Please note you ONLY have to attend one of the sessions, but you MUST attend one. If for any reason you can’t attend, contact Rhonda Braudis. Sessions will be approximately 3 hours in length.  Once you have completed the requirements, you will be released. You MUST attend either 8 am or 11 am. Arrive at least 30 minutes prior to check in.  DO NOT be late; you must be present for one of the orientations. Bring ALL paperwork and copies of documents you will need to assist in expediting the process. Testing sessions will be on the 1st floor community room at the Independence Police Department, 223 N Memorial Drive.

•Each session will have a short orientation. This is to discuss the process, provide information about the job, and answer questions. Documents to bring include COPIES of DL, SOC, Birth Certificate, High School Diploma or GED. (Bring ONLY Copies)

•There is a link to a 17 page personal history packet to the job posting; it MUST be printed, filled out (completely) and submitted. DO NOT turn in your packet prior to April 20 unless you email it directly to  Once received you will be sent a confirmation. If you don’t receive a confirmation email from Rhonda Braudis, assume it didn’t go through. If you have questions you must send an email to Rhonda Braudis at the above email for a response. If you have questions ask; you may email or call Rhonda Braudis at 816-325-7265.

•Again, the open house is April 20, 2019. If you want to apply you MUST do so online prior to the open house AND attend it on April 20, 2019.  Again, you must fill out the online application, complete additional paperwork during open house, and take a 30 minute test after the initial orientation. You will NOT receive any reminders. Remember, arrive at least 30 minutes prior to each session beginning to ensure we start on time.

•NOTE: If you pass the initial testing / interviews WILL be April 22, 2019, keep in mind for scheduling purposes. You will be notified Saturday latest if you pass the testing to be scheduled to interview. There are NO other dates so plan accordingly. If you want to test in advance you may contact Rhonda Braudis by phone or email.

•NOTE: The process from start to finish is approximately 3 hours, however with a large group can be longer. You will have time to get food and take breaks as you wait, however plan for a long day depending on how many show up. If you bring a lunch bring in a self-contained bag or container.

If you are unable to come to open house on April 20, 2019, watch for future testing dates/times on the City of Independence Job Opportunities page.

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