Human Resources

911 Police/Fire Dispatcher

$19.39 - $23.90 per hour

Operate and coordinate combined radio communications for Police, Fire, and Animal Services.  Duties include operation of 9-1-1, computer-aided dispatch, NCIC/MULES/REJIS systems, cause response and emergency preparedness weather warning sirens, TDD-TTY (hearing impaired phone) and 24-hour recorder as required.  Maintains all procedure manuals, directories, maps and  performs related duties.  Able to multi-task and react to high stress situations. In addition to contact with Police, Fire, and Animal Services, requires interaction with Codes, other City departments, and Ambulance Personnel as well as citizens.

Minimum Qualifications:  High school diploma or equivalent. Successful completion of the following criteria is required. Criteria includes: 30 minute observation session in the 9-1-1 call center, submission of completed background check packet, and pass a written exam (test time is approximately 3 hours). Applicants selected to advance to the written exam will be notified via mail or phone of the testing date, time and location.  The final part of the process includes an oral board (interview), polygraph, psychological examination, hearing test and drug screen.  Must be able to maintain effective interpersonal relationships.  Required Licenses: REJIS Certification and MULES Certification must be obtained within six months of hire.  Must type 35 wpm; will take a typing test if selected for interview.  Must complete required NIMS level training within first six months of hire.  Typical Physical Demands:  Able to sit for extended periods of time, stoop, bend and reach for files and shelves.  Visual ability sufficient to read and write reports, correspondence, etc.  Hearing ability sufficient to understand radio transmissions, conversations with other individuals, both in person and over a phone.  Speaking ability sufficient to communicate effectively with individuals in person, over a phone or a radio.  Prolonged periods of emotionally stressful activity requiring handling of multiple tasks simultaneously. Typical working conditions:  Performed inside, sitting at radio console in a confined area with several employees at a time.   Testing: Written/computer exam, drug screening, hearing test.

In addition to the application, testing and/or exams may be required for further consideration.

Communications Workers of America bargaining unit position.


Apply online at or visit Human Resources, 2nd floor, City Hall, 111 E. Maple, Independence, MO  64050.  Position closes: February 22, 2019. 

You must also print out the additional APPLICANT PERSONAL HISTORY INFORMATION PACKET by selecting the link and return the completed packet per testing/interview information below.

EQUAL OPPORTUNITY EMPLOYER–BILINGUAL SKILLS PREFERRED                                                                                                                                                                               *MUST MUST READ **TESTING / INTERVIEW INFORMATION **

Now that you took the first step of applying you're ready to begin the process of becoming a 911 Police/Fire Dispatcher, there are a few things to be aware of.

There is only ONE Open House Date for the process on February 23, 2019. There are ONLY two time sessions for the open house. You ONLY have to attend one session, but MUST attend one. If you can’t attend contact Rhonda Braudis. Sessions will be approximately 3 hours, once you have completed the requirements you will be released. You MUST attend either 8am or 11am.  Arrive at least 30 minutes prior to check in. DO NOT be late. Bring ALL paperwork and copies of documents you need to assist in expediting the process. Testing sessions will be in the 1st floor community room at the Independence Police Department 223 N Memorial Drive.

Each session will have a short orientation. Documents to bring include COPIES of DL, SOC, Birth Certificate, High School Diploma or GED. (ONLY Copies)

There is a link to a 17 page personal history packet to this job posting; this MUST be printed, filled out (completely) and submitted. DO NOT turn in packet prior to February 23rd unless you email it directly to, once received you will be sent a confirmation. If you don’t receive a confirmation email from Rhonda Braudis assume it didn’t go through. If you have questions you must email Rhonda Braudis at the above email for a response or call at 816-325-7265.

If you want to apply you MUST apply online prior to open house AND attend on February 23, 2019. You must fill out your online application, complete additional paperwork at open house, and take a 30 minute test after initial orientation. 

If you pass the initial testing / interviews WILL be February 25, 2019. You will be notified Saturday latest if you pass the testing to be scheduled for an interview. There are NO other dates so plan accordingly. If you want to test in advance contact Rhonda Braudis by phone or email.

You will have time to get food and take breaks however plan for a long day depending on how many show up. If you want to bring lunch bring in a self-contained bag or container.

If you're unable to come on February 23rd watch for future testing dates/times on the City's Job Opportunities page.


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