Operates and coordinates combined radio communications for police, fire and emergency medical services. Duties include operation of 9-1-1, computer-aided dispatch, warning sirens, news wire printer, TDD-TTY (hearing impaired phone), and 24-hour recorder as required. Maintains all procedures, manuals, directories, maps and performs related duties. Must be able to multi-task and react to high stress situations. Must be able to complete assignments within a reasonable length of time and with substantial independence and initiative. Assignments include but are not limited to scheduling, determining staffing levels, assessing staff readiness to perform job functions, report writing, and assisting with performance reviews. Must be able to exercise leadership skills and training abilities over assigned Telecommunicator I and trainees.
Minimum Qualifications: High school diploma or equivalent. Three plus years experience as a Telecommunicator, call taker or dispatcher in a public safety answering environment or related experience as a trainer in a call center or dispatch center work setting and/or other relevant work experience. The ability to learn all systems and procedures relating to the operation and efficient performance of the City of Independence dispatch and call take system. Ability to work as a team member, successfully utilize written and oral communication techniques for functional supervision and training purposes, and be skilled in ensuring job performance standards are achieved by Telecommunicator I and Telecommunicator.
Selection Criteria: Successful completion of each of the following selection criteria is required to proceed through the selection process. Applicants must pass each phase of the selection criteria. Selection Criteria includes: 30 minute observation session in the 9-1-1 call center, submission of a completed background check packet (background investigation), and passing a written examination (testing time is approximately 3 hours). Applicants selected to advance to the written exam will be notified of the testing date, time and location. The final part of the selection process includes an oral board (interview), psychological examination, polygraph, hearing screening, and drug screening. Applicants must be able to maintain effective interpersonal relationships. Required Licenses: REJIS Certification and MULES Full Certification must be obtained within six months of hire. Must type 35 wpm; will be asked to take a typing test if selected for an interview. Must complete required NIMS level training within first six months of hire.
Typical Physical Demands: Must be able to sit for extended periods of time. Must be able to stoop, bend and reach for files and shelves. Visual ability sufficient to read and write reports, correspondence, etc. Hearing ability sufficient to understand radio transmissions, conversations with other individuals, both in person and over a telephone. Speaking ability sufficient to communicate effectively with other individuals in person, over a telephone or over a radio. Prolonged periods of emotionally stressful activity requiring the handling of multiple tasks simultaneously.
Typical Working Conditions: Work is performed inside, sitting at radio console in a confined area with several employees at a time. Will be assigned to work weekends, holidays, day, evening or midnight shift.
Testing: Written/computer exam, drug screening, hearing test.
In addition to the application, testing and/or examinations may be required for further consideration on this position.
This is a Communications Workers of America bargaining unit position.
MUST BE AVAILABLE FOR SHIFT WORK 6:45 A.M. – 2:45 P.M., 2:45 P.M. – 10:45 P.M., 10:45 P.M. – 6:45 A.M., WEEKEND WORK, ROTATING DAYS OFF EVERY 14 or 28 DAYS.
Apply at www.indepmo.org/hr or in the Human Resources Department, City Hall, 2nd Floor, 111 E. Maple, Independence, MO 64050. Position open until filled.
EQUAL OPPORTUNITY EMPLOYER – BILINGUAL SKILLS PREFERRED