Supervises and directs the work of subordinate emergency police, fire, and animal control call takers and dispatchers; assigns tasks, projects or areas of responsibility. Organizes subordinates’ work load and priorities. Monitors, evaluates and provides feedback on job performance; takes corrective or disciplinary action. Coordinates training for new employees. Implements, communicates and enforces rules, policies and procedures; monitors radio and telephone communications to ensure adherence to policies and procedures. Prepares written shift reports and correspondence. Answers emergency and non-emergency voice and TDD calls from the public; determines the nature of the call; determines correct signal and/or code; assigns priority to call; simultaneously enters information into computer. Provides technical assistance to staff on handling complaints or unusual incident reports. Interacts with the public regarding comments and complaints about unit activities and staff. Assumes command in situations requiring supervisor intervention and performs related duties.
Minimum Qualifications: High school diploma or equivalent and two to four years of progressively responsible related experience in call taking and dispatching in a public safety answering point, computer aided dispatch environment. Supervisory experience in area of assignment desired. Knowledge of administration of staff and activities; geography of the City of Independence; FCC regulations related to the use of radio and telecommunications equipment; MULES, NCIC and other computer systems used in emergency operations. Skilled in planning, organizing, assigning, directing, reviewing and evaluating the work of staff and operating emergency communications and dispatch equipment. Ability to communicate effectively orally and in writing; maintain composure when eliciting information from irate, upset or anxious callers. Must complete required NIMS level training within first six months of hire.
Physical Demands: Ability to think clearly and speak audibly and distinctly. Ability to take effective action in emergency situations. Sitting for extended periods of time. Hand dexterity to operate computer aided dispatching equipment.
Typical Working Conditions: Moderately loud working environment. Regular exposure to persons displaying irate, angry or volatile behavior; emergency situations involving a high degree of stress. May require irregular hours and shift times: 6:30 a.m. – 2:30 p.m., 2:30 p.m. – 10:30 p.m. and 10:30 p.m. – 6:30 a.m.
In addition to the application, testing and/or examinations may be required for further consideration on this position.
Apply online at www.indepmo.org/hr or by visiting the Human Resources Department, 2nd floor, City Hall, 111 E. Maple, Independence, MO 64050. Position closes: January 31, 2014.
EQUAL OPPORTUNITY EMPLOYER – BILINGUAL SKILLS PREFERRED