Human Resources

Emergency Communications Administrator

$4,354 - $7,660 per month

Direct supervision of personnel within the City’s Emergency Communications Center. Plan, organizes, coordinates, directs, and leads the operations and activities of the Police Department’s Communications Unit which receives all emergency 911 calls made to the City and which is responsible for providing dispatch services to both the Police and Fire Departments. Provides administration, budgeting, technical staff assistance, project management, leadership and guidance for all aspects of the emergency communications unit. Maintains necessary security reports for selected sites within the Police facility. Solicits appropriate grant funding related to 911 and Emergency Communications Unit equipment. Performs other related duties.

Minimum Qualifications: Two year degree in Business Administration, Administration of Justice, or related field, or an equivalent combination of experience and training which provides the requisite skills and abilities to perform as the Administrator; and a minimum of 5 years experience working as a call taker/dispatcher in a 911 center, or direct experience managing public safety communications. 5-10 years of experience in a supervisory or management position in addition to the minimum 5 years experience as a call taker/dispatcher is preferred. Must complete required NIMS level training within first six months of hire.

Desirable Knowledge And Skills: Comprehensive knowledge of the principles and practices of budgeting, supervision, negotiation and administration of labor management agreements, team building, as well as skills necessary to prepare and present technical reports. It would be very desirable to have knowledge of state and federal regulations pertaining to 911 systems, as well as a thorough working knowledge of 911 system operations and design. The Emergency Communications Administrator must have a history of integrity and honesty. The Emergency Communications Administrator should be a visible leader and advocate for the men and women of the Emergency Communications Center. He/She must be able to delegate supervisory authority and responsibility while retaining accountability for the actions of the Emergency Communications personnel. The Emergency Communications Administrator should be open minded to researching and implementing new technologies, as well as reviewing and improving current policies related to operations, scheduling, training and/or other industry standards. Must demonstrate excellent interpersonal skills when interacting with the Center’s staff and be willing to actively engage in such interaction with staff and others on a daily basis. The Emergency Communications Administrator must be a respectful, inclusive, collaborative individual who encourages employee input and ownership and retains staff.

Drug Testing, CVSA and psychological evaluation.
In addition to the application, testing and/or examinations may be required for further consideration on this position.

Apply online at or by visiting the Human Resources Dept., 2nd floor, City Hall, 111 E. Maple, Independence, MO 64050. Position closes: July 14, 2013.


Back to Job Opportunities