Skip Navigation

Bill Payment Options

Independence Utilities offers you a choice of the following methods to pay your monthly combined utility bill.

Average Payment Plan

The City of Independence Utilities offers the average payment plan to help customers budget their monthly utility bills. Each month, customers will be billed an average of the previous 12 months of usage. To qualify for the average payment plan, customers must have an acceptable credit history. For additional information contact Customer Service at (816) 325-7930.

Automated Bank Draft Authorization

By enrolling in Automated Payment Service, your regularly scheduled utility bill will be paid automatically from your checking account by your bank on the day your payment is due - and it's free!

Complete and return the Automated Bank Draft Authorization Form to the City of Independence Utilities Customer Service Office at 11610 E. Truman Road, Independence, MO 64050. For account verification, please enclose a voided check or photocopy of check on the bank or other financial institution account from which you would like future utility bills deducted.

NOTE: To view the authorization form online, you may need to download the Acrobat Reader.

Pay By Mail

The traditional method. Pay your bill with a personal check or money order upon receipt of your bill.

In Person

Bills may be paid in person at the following locations:

City Hall
111 E Maple Ave
Independence, MO 64050
Utilities Customer Service
11610 E Truman Rd
Independence, MO 64053

Interactive Telephone Service 325-SERV

Independence Utilities offers interactive telephone service that allows our customers to pay their bill with a credit or debit card. Call 325-SERV, punch in your access code shown on your bill along with your personal identification number. It's that easy!

Utilities Online

Take advantage of the time-saving power of the Internet with our Utilities Online service. You can view your account balance, usage history, payment history as well as pay your bill with a credit or debit card. It's fast and secure!

Customer Service

You can pay your bill with a check by calling a Customer Service Representative at (816) 325-7930.

Privacy Policy
© 2014 City of Independence, Missouri. All rights reserved.