Fire Department

Preparing for the Coronavirus (COVID-19)

coronavirus depictionOn March 12, 2020, Mayor Eileen Weir declared a State of Emergency in the City of Independence. City Code 11.12.004 grants the Mayor emergency powers to promulgate emergency regulations deemed necessary to protect life and property. This was affirmed by the City Council on Friday, March 13, when the Council approved the declaration of a State of Emergency.

Effective 12:01 am Tuesday, March 24, Jackson County, Missouri, is requiring people to stay at home except for essential needs. The intent of this order is to ensure the maximum number of people self-isolate in their places of residence to the maximum extent feasible.

Vulnerable populations including the elderly and those with underlying health conditions must stay at home. All community members should stay at home except to perform essential duties for business continuity or government functions, to get food, care for a relative or friend, get necessary health care or perform activities related to maintaining a healthy lifestyle during this time.

It is OK to go outside for walks if you are not in a group and practice proper social distancing.

This order is in effect until at least April 24.  Learn more here

The City is now working with our regional, state and federal partners to ensure that we are prepared for the spread of this disease. In the meantime, citizens and staff are encouraged to take all steps possible to keep themselves healthy, including regular handwashing, cleaning surfaces that come into contact with your hands, coughing/sneezing into your elbow, getting vaccinated against the seasonal flu, and limiting interactions with others when you are sick.

The Missouri Department of Health and Senior Services (DHSS) activated a statewide public hotline for citizens or providers needing guidance regarding the novel coronavirus, or COVID-19. At 8 a.m. today, the hotline opened and can be reached at (877) 435-8411. The hotline is being operated by medical professionals and is available 24 hours a day, 7 days a week.

Updates on Closings, Cancellations, & Changes in Services

As of March 16, all public gatherings are discouraged in the City of Independence.

As of March 17, all bars and taverns are closed in Independence. Restaurants are not allowed to maintain any sit-in dining but those that have the ability to provide curbside pickup, delivery or to-go orders are allowed to continue.

As of March 23, all body care services in the City of Independence will be prohibited in Independence. This includes hair salons, nail salons, barbers, tattoo and piercing services, and massage providers.Healthcare services such as physical therapy are not impacted. Further, the County closed all Movie Theatres on March 17.

As of March 25, park playgrounds in the City of Independence are closed to the public. This closure includes park restrooms and water fountains.

You can find an up-to-date list of changes in services within City departments, closures and cancellations here. This website will be updated regularly as this situation continues to evolve. 

All citizens are also encouraged to follow the City on Facebook at @CityofIndepMo, and Nextdoor for updates on this changing situation.

Citizens are now able to report their concerns via the City’s new app - IndepNow. You can download the mobile app from the Google Play Store here or the Apple App Store here.

Frequently Asked Questions (FAQs)

We've Answered Your Questions Here  


Press Conference 3/13/2020

Emergency Declaration



Updated: March 24, 2020

  • Business Licenses – All liquor administrative hearings have been cancelled. Business owners or applicants should contact the Business License Compliance officers via (816) 325-7079. To renew business licenses, please visit .
  • Code Enforcement – All administrative hearings are cancelled. Code enforcement officers will continue in the field but will limit direct contact.
  • April 11 Drop-off Depot cancelled – The Drop-Off Depot scheduled for April 11 has been cancelled. To find other trash options in the City of Independence area, please visit
  • Food Handler/Manager Classes & Health Inspections – All food handler/manager classes are cancelled until further notice.
  • Health inspections   All routine restaurant inspections have been suspended until further notice. Citizens should report concerns via the new City app – IndepNow for follow-up.
  • Household Hazardous Waste Event – This event previously scheduled for April 4 has been postponed. The make-up date will be shared once it is available.
  • Independence Atletic Complex & Crysler Stadium (Baseball, softball, and soccer seasons postponed) – All athletic programs at these facilities will delay their seasons until after May 15. Practices may still occur during this time as long as they are under the CDC guidelines of 50 people.
  • Japanese Sister City delegation trip postponed – The Japanese Sister City exchange has been postponed until 2021.
  • Municipal Court – Municipal Court has been temporarily postponed until further notice. Court clerks will continue to be available by phone. Payments may be made by U.S. mail or left in the drop box embedded on the wall outside to the left of the lower level doors into City Hall. No cash payments will be accepted. Please continue to use the website at for case updates. Youth Court participants can drop-of service project information and court surveys in the City Hall overnight drop-off located at 111 E. Maple Ave.
  • Parks / Recreation / Tourism Facilities closed – The Palmer Senior Center, Truman Memorial Building, Sermon Community Center, National Frontier Trails Museum, George Owens Nature Park, and Uptown Market are closed to the public through approximately May 15. All events, classes, programs and rentals are cancelled during this time period. The historic site openings are also delayed until May 16. 
    • Park Playgrounds –  Effective Wednesday March 25, park playgrounds in the City of Independence are closed to the public. This closure also includes park restrooms and water fountains.
    • Recreation Programs – All rentals, classes, programs, events and activities beginning on March 15 have been cancelled or postponed. Patrons will receive credits for future classes or refunds for cancelled classes.
      • Rentals at the Uptown Market are an exception. The City does not provide an onsite-staff person for rentals at the Market and as such, those will be allowed to take place as scheduled.
      • Historic site openings will be delayed until April 11.
      • The City is working with the Mid-America Regional Council to provide meals for those who have signed up for the onsite lunch program at the Palmer Senior Center for the remainder of the month.
      • Memberships for our various city facilities will be extended past the expiration date for as many days as the facilities are closed.
    • Please call the following numbers for information related to each facility:
      • Palmer Senior Center – (816) 325-6200
      • Truman Memorial Building – (816) 325-7843
      • Sermon Community Center – (816) 325-7370
      • George Owens Nature Park – (816) 325-7115
      • National Frontier Trails Museum – (816) 325-7575
      • Uptown Market – (816) 325-7843
    • Park Trot 5K cancelled – The Park Trot 5K scheduled for May 2 has been cancelled.
  • Pre-Development Meetings – All face to face meetings have been cancelled. Any meeting during the next 8 weeks will be conducted via phone or email.
  • Public Works – In response to the closure of City Hall, Public Works Engineering has placed all permit information and applications online for public use. To submit application for permits, applicants will be required to submit all information electronically, including applications, plans, and supporting information. The permits and other departmental information including phone numbers and emails can be found at . For permits where online payment is not currently available, payment will need to be sent by check in the mail. Permits will be processed upon receipt of payment. For emergency permits, application must be received electronically within 48 hours of the emergency. Discussion of plans, projects, and other business will need to be conducted by phone, video conference, or email.
  • Silverstein Eye Centers Arena suspends public events – Silverstein Eye Centers Arena will suspend public events and activities through May 15, 2020. This includes the Kansas City Mavericks and Kansas City Comets seasons. Further details will be provided if there are additional cancellations on their website
  • Independence Community Ice Closed - The Independence Community Ice rink is also closed to the public.

Service Changes

Updated March, 20, 2020

  • Animal Services – As of March 24 the Regional Animal Shelter is closed to the public. There will be no adoptions or surrenders of stray or owned animals, unless deemed an emergency. Please call (816) 325-7207.
  • Body Care Services Prohibited (3/23/20)   All body care services in the City of Independence will be prohibited as of 11:59 p.m. on Sunday, March 22. This includes hair salons, nail salons, barbers, tattoo and piercing services, and massage providers. Retail sales at these locations are not permitted. Healthcare services such as physical therapy are not impacted.
  • Building Permits – All trade permits (electrical, mechanical, plumbing and roofing) will be completed through the website at All other permits will be completed by appointment only. Please call (816) 325-7401 to make an appointment, only check payments will be accepted.
  • Business Licenses – All liquor administrative hearings have been cancelled. Business owners or applicants should contact the Business License Compliance officers via (816) 325-7079. To renew business licenses, please visit . Staff will investigate complaints of non-essential businesses.
  • Census – There will be no Census Assistant Centers available at this time. You will receive your mailing this week and can complete it online, by phone or by mail. Mayor Weir is leading the Independence Complete Count Committee and she will continue to coordinate this effort and provide information to the citizens and community partners who are assisting in the Census outreach. Visit for questions or details.
  • Facilities – Facilities maintenance crews will increase regular cleaning rotations throughout the various buildings, including sanitizing regularly touched locations such as door handles, counters, elevator buttons and railings.
  • Fire Department
    • Stations will restrict public access to our Fire Department facilities. Personnel are asked to voluntarily limit family from coming in to Fire Department facilities.
    • The Fire Department will cease Commercial Inspection activity in the Operations Division.
    • The Department is immediately suspending the Ride-Along Program.
    • We will also be reducing some of our non-essential activities that require crews to leave their stations.
    • Our citizens should continue to call 9-1-1 for emergencies and (816) 836-3600 for non-emergencies.
    • They are preparing for other deployment changes as the situation evolves.
  • Paying utility bills – The Independence Utility Center closed March 17, 2020, and will remain so until approximately April 24. Please use the drop box at City Hall, 111 E. Maple Ave., or the Independence Utilities Center, 17221 E. 23rd St. S., for check and money order utility payments. As previously announced, customers are encouraged to pay their utility bills via the City’s website here, or over the automated phone system at (816) 325-SERV. All credit card and online transaction fees are being waived until further notice. Further, there will be no utility shut-offs or late fees until further notice.
  • Police Department
    • The Police Department is closing the lobby of Central Police Headquarters located at 223 N. Memorial Drive. A telephone is available to the public in the vestibule to make police reports, speak with police personnel and request other services.
    • Finger printing and Watch Guard Security licensing renewals will be extended through June and will not be renewed until further notice. Traffic crash reports can still be obtained online at .
    • The police department is implementing some operational adjustments including work schedules and encouraging citizens to report certain types of incidents over the phone instead of utilizing critical emergency resources to respond to their location.
    • When requesting police services, please continue to call 9-1-1 for emergencies and (816) 836-3600 for non-emergencies and past occurred incidents. Our call takers will assign a priority level and determine the best course of action.
  • Reporting concerns – Citizens are now able to report their concerns via the City’s new app - IndepNow. You can download the app from the Google Play Store here or the Apple App Store here. Please allow for delays in response to these service requests as City staff work through this situation with modified staffing in various departments.

Press Releases

Other Communications

Please see the note below from our friends at the United Way of Greater Kansas City

To our local leaders in the civic and business community:

During this urgent and unprecedented public health crisis, we want to remind you of the referral services available to your constituents through 211, a one-stop resource for community relief – food, financial help, utility assistance, tax services and more.

Through 211, callers are connected to more than 8,000 programs run by nonprofit organizations and government agencies throughout the 23-county United Way 211 service area. Please share this 24/7/365 resource through your website and other channels.

For assistance, visit or dial 211.

Sincerely, United Way of Greater Kansas City

The information below is provided by the CDC and will be updated automatically as new details are available.