Bill Payment Options
Independence Utilities offers you a choice of the following methods to pay your monthly
combined utility bill.
Average Payment Plan
The City of Independence Utilities offers the average payment plan to help customers
budget their monthly utility bills. Each month, customers will be billed an average
of the previous 12 months of usage. To qualify for the average payment plan, customers
must have an acceptable credit history. For additional information contact Customer
Service at (816) 325-7930.
Automated Bank Draft Authorization
By enrolling in Automated Payment Service, your regularly scheduled utility bill
will be paid automatically from your checking account by your bank on the day your
payment is due - and it's free!
Complete and return the Automated Bank Draft Authorization Form to the City of Independence
Utilities Customer Service Office at 11610 E. Truman Road, Independence, MO 64050.
For account verification, please enclose a voided check or photocopy of check on
the bank or other financial institution account from which you would like future
utility bills deducted.
To view the authorization form online, you may need to download the
Pay By Mail
The traditional method. Pay your bill with a personal check or money order upon
receipt of your bill.
Bills may be paid in person at the following locations:
111 E Maple Ave
Independence, MO 64050
Utilities Customer Service
11610 E Truman Rd
Independence, MO 64053
Interactive Telephone Service 325-SERV
Independence Utilities offers interactive telephone service that allows our customers
to pay their bill with a credit or debit card. Call 325-SERV, punch in your access
code shown on your bill along with your personal identification number. It's that
Take advantage of the time-saving power of the Internet with our Utilities Online
service. You can view your account balance, usage history, payment history as well
as pay your bill with a credit or debit card. It's fast and secure!
You can pay your bill with a check by calling a Customer Service Representative
at (816) 325-7930.