City of Independence, Missouri

City of Independence announces changes to public meetings, utility bills in response to growing number of COVID-19 cases

Mayor Eileen Weir today announced all public and employee meetings in the City of Independence will be conducted virtually with no in-person or hybrid options available. Additionally, the City will discontinue commercial utility disconnects for a period of 60 days. All late fees on utility accounts, both commercial and residential, have been waived for the next 60 days. Residential disconnections will continue following all applicable rules and regulations. Disconnect notices will continue to be sent out for all customers as these notices are needed to participate in some Utility Assistance Programs.

“Cases of COVID-19 are growing at alarming rates across the United States and the Kansas City region is unfortunately following the same trend,” Mayor Weir said. “We are taking steps today to limit the need for in-person interactions where we can. Our public meetings, which include Council Meetings and Study Sessions, will be accessible to citizens and stakeholders via YouTube and City7. We also know the increased cases are causing additional stress for families and businesses. We hope that by eliminating our commercial disconnects and all account late fees for City of Independence Utility customers we can ease some of the worries for families in our area. We still have funds available in our Utility Assistance Program and encourage anyone who has been negatively impacted by COVID-19 with an outstanding utility bill balance to apply for the program at cslhousing.org.”

Over the last two months, several utility employees have been impacted by COVID-19 which has delayed the billing cycles for customers. At this time, some cycles are as much as two weeks behind. Due to this and the ongoing challenges of COVID-19 the decision to waive all late fees was made on Dec. 1.

The Utility Assistance Program funding, which is made possible through CARES Act funds, must be spent by Dec. 30. Residential utility account customers can learn more and begin the application process at cslhousing.org. All commercial utility disconnects have stopped as of today and residential disconnects will continue, outside of cold weather rule days, until the Utility Assistance Program funds are expended or Dec. 30. Residential disconnects will not occur during the month of January at this time.

Independence Utility customers can pay online without credit card fees, via the drive-thru at the Independence Utility Center Monday through Friday from 8 AM to 5 PM, and in-person in the Utility Center Lobby on Mondays, Tuesdays and Thursdays from 8 AM to 5 PM. Anyone with questions about their account can contact the customer service team Monday through Friday from 8 AM to 5 PM via the phone at (816)325-7930 or via email at utilitycustomerservice@indepmo.org.