City of Independence, Missouri

City of Independence encourages utility customers to update contact information

INDEPENDENCE, Mo. – Following the July 22 storm that at its peak knocked power out for nearly 17,000 customers, the City of Independence is encouraging utility customers to update their account information. Correct phone numbers and addresses associated with accounts will improve the flow of outage information to field personnel working to restore power, water and sewage after a major storm. 

 

“Independence residents have a great opportunity to help themselves and at the same time assist with storm restoration efforts,” Mayor Eileen Weir said. “Our crews depend on information filed with the City to verify outage locations, medical information and more. If this information is out of date or has changed, it is important that customers take a few moments to update before the next outage event.”

 

Independence Utilities customers can update their contact information with the phone number and address they would like to have associated with their account by using one of the following methods: 

 

  1. Call customer service at (816)325-7930, available Monday through Friday, 8 a.m. to 5 p.m.
  2. Go to MyIndependence personal Utility account, indep.us/utilities. Click “Update Contact Information” located on the left hand side of the screen and update your information.
  3. Send updates via the Action Center, indep.us/actioncenter. Once on the Action Center, browse by category and select “Utilities,” from the drop-down options select “Contact Utilities Customer Service” and send a message with the updates.
  4. A FAX can be sent to 816.325.7684 with the updates.
  5. If you have a medical condition that requires electricity, please complete the Critical Care form available here, indep.us/criticalcare.The automated outage system is most effective when it can automatically recognize the caller and associate the caller’s phone number with a specific utility account. Additional questions can be answered by calling Customer Service at (816)325-7930.Please note changes made on bill stubs will not be processed. This information goes to a third party vendor who cannot make the change.Finally, if you are an Independence home owner who, due to physical and other substantial limitations, needs help removing storm debris around your home, please call 2-1-1 for screening and referral services. This is a limited service made possible by volunteer organizations throughout our community. Citizens are able to drop-off storm debris free of charge until August 6 from 8 a.m. to 6 p.m. at 875 Vista Avenue.

The automated outage system is most effective when it can automatically recognize the caller and associate the caller’s phone number with a specific utility account. Additional questions can be answered by calling Customer Service at (816)325-7930.

 

Please note changes made on bill stubs will not be processed. This information goes to a third party vendor who cannot make the change.

 

Finally, if you are an Independence home owner who, due to physical and other substantial limitations, needs help removing storm debris around your home, please call 2-1-1 for screening and referral services. This is a limited service made possible by volunteer organizations throughout our community. Citizens are able to drop-off storm debris free of charge until August 6 from 8 a.m. to 6 p.m. at 875 Vista Avenue.