Power Outages
IPL Automated Trouble Call Answering Service
Although IPL would prefer to always give customers the opportunity to talk to a
"real person", widespread outages sometimes make that impossible. In the case of
outages affecting large numbers of customers, Independence Power & Light initiates
an automated "high volume" phone system. This system allows IPL to take all incoming
outage calls without putting customers on hold.
By reporting an outage through the automated system, you can quickly give IPL the
information that helps us to find the cause of the outage and correct it as quickly
and safely as possible.
To Report an Outage Call (816) 325-7550
If you get our automated system, please stay on the line and follow the instructions
for reporting the outage.
IPL uses a computer system to track and locate outages, by using the phone number
reported as the location of the outage. In order to identify the address for the
location of your outage, we must have the phone number for the location, and it
must match to the phone number listed in our customer billing information system
for that address.
If your phone number has changed, please take a moment to call customer service
at 325-7930 and verify that we have your correct phone number for your electric
service address, or you can change your phone number by going to https://www.ci.independence.mo.us/utilities/login.html
and logging into your account.
Thank you for helping us to serve you better!