Although IPL would prefer to always give customers the opportunity to talk to a "real person", widespread outages sometimes make that impossible. In the case of outages affecting large numbers of customers, Independence Power & Light initiates an automated "high volume" phone system. This system allows IPL to take all incoming outage calls without putting customers on hold.
By reporting an outage through the automated system, you can quickly give IPL the information that helps us to find the cause of the outage and correct it as quickly and safely as possible.
If you get our automated system, please stay on the line and follow the instructions for reporting the outage.
IPL uses a computer system to track and locate outages, by using the phone number reported as the location of the outage. In order to identify the address for the location of your outage, we must have the phone number for the location, and it must match to the phone number listed in our customer billing information system for that address.
If your phone number has changed, please take a moment to call customer service at 325-7930 and verify that we have your correct phone number for your electric service address, or you can change your phone number by going to Utilities Online and logging into your account.
Thank you for helping us to serve you better!