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customer service rep Please contact us.
We'd love to hear from you.
Customer Service/billing and payment: (816) 325-7930
Customer Programs: (816) 325-7495
Power Outages: (816) 325-7550
Streetlight Out: (816) 325-7535
Administration: (816) 325-7500
Locate Underground Utilities: 1-800-DIG-RITE

Bill Payment Address

City of Independence
P.O.Box 219362
Kansas City, MO 64121-9362

Mailing Address

P.O. Box 1019
Independence, MO 64051-0519

E-mail Us

  • Click here to e-mail IPL
    E-mail is not intended for use in reporting electrical emergencies requiring immediate attention such as downed power lines or reporting power outages. For immediate electrical service needs or to report a power outage, call IPL at 325-7550. For emergencies call IPL at 325-7550, or dial 911. Replies to e-mails are normally made within 24 hours.

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