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customer service rep ...be prepared for
emergency situations
Power outages can happen unexpectedly, at any time. The most common cause of power outages is storm damage from ice, lightning and high winds. Outages are also sometimes caused by motor vehicle accidents, such as cars hitting power poles, and by animals and/or tree limbs coming in contact with distribution lines.

Most power outages last less than an hour, but it is always a good idea to be prepared for unexpected emergency situations.

To be prepared for outages, keep the following items on hand:

  • a battery powered radio, flashlights and fresh batteries
  • bottled water
  • kindling and firewood if you have a wood stove or fireplace
  • canned or freeze-dried food and a manual can opener
  • a first aid kit and essential prescription medicines
  • a telephone that will operate when the power is out
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