City Council



Independence for All
Performance Measures Dashboard: Goal Measures

 Back to List of Goals

Customer-Focused   Customer-Focused Measures

Measure Actual Target Result

Records Requests Response Time

The total number of days it takes for records requests to receive final response and documents. The goal is for the City Clerk's office to produce these records within 5 business days of request.

3.89 5.00 Met or Exceeded Goal

Average Answer Time for Customer Calls to Utility Customer Service Center

The average time it takes for a customer services representative at the Utility Customer Service Center to answer a customer call. The goal is that calls will be answered in 5 minutes or less.

8.53 5.00 Goal Not Met

Average Number of Days Plan Reviews are Completed from Day of Receipt

The average number of days it takes to complete plan reviews for all building permit types. The goal is to submit comments to the applicant in 5.5 days or less.

2.20 5.50 Met or Exceeded Goal

Facebook Growth Percentage

The percentage growth of new Facebook followers. The goal is to increase the number of followers by 3% each quarter.

3.00 3.00 Met or Exceeded Goal

Instagram Growth Percentage

The percentage growth of new Instagram followers. The goal is to increase the number of followers by 3% each quarter.

35.00 3.00 Met or Exceeded Goal

Twitter Growth Percentage

The percentage growth of new followers on Twitter. The goal is to increase the number of followers by 1% each quarter.

5.50 1.00 Met or Exceeded Goal

Nextdoor Growth Percentage

The percentage growth of new Nextdoor members. The goal is to see an increase in followers of 3% each quarter.

5.00 3.00 Met or Exceeded Goal

Pothole Service Requests

The percentage of pothole service requests completed within 3 days. The goal is to complete 75% of these requests within this timeframe.

74.00 75.00 Under Goal

Average System Availability Index for Electric System

The average annual percentage of time electric system is available to serve customers. The goal is that this system is available 99.95% of the time when there are no major outage events.

99.99 99.95 Met or Exceeded Goal

Percentage of Animal Services Calls Held Over

The percentage of animals services calls that are held over to the following business day. The goal is to hold less than 5% of calls.

15.00 5.00 Goal Not Met

Response Time to Reported Water Main Breaks

The number of minutes it takes to arrive at a reported water main break. The goal is to arrive at potential leak sites in 60 minutes or less.

24.09 60.00 Met or Exceeded Goal

Number of Data Sets Open to the Public

The number of data sets that are available on the City's Open Data Portal for citizens to view. The goal is to add 1 data set per quarter.

1.00 1.00 Met or Exceeded Goal

Average Time Between Posting a Job Notice and First Day of Employment

The average number of months it takes for a job to be posted to first day of employment. The goal is to accomplish this in 2 months or less.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction With Customer Service Received From City Employees

The percentage of citizens satisfied with the customer service they receive from City employees. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 59%.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction with Value Received for City Tax Dollars and Fees

The percentage of citizens satisfied with the value they receive from their tax dollars and fees. This data is only collected every 2-3 years from the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 45%.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction with Effectiveness of Communication with the Public

The percentage of citizens satisfied with how effectively the City communicates with them. This data is only collected every 2-3 years from the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 50%.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction with Availability of Information About City Programs and Services

The percentage of citizens satisfied with the availability of information regarding programs and services offered by the City. This data is only collected every 2-3 years from the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 49%.

There is no update for this goal because the data is not collected quarterly.
 Back To Top