City Council



Independence for All
Performance Measures Dashboard: Goal Measures

 Back to List of Goals

Quality   Quality Measures

Measure Actual Target Result

Percentage of Code Enforcement Cases Inspected in 5 Days or Less

The percentage of code enforcement cases that were inspected in 5 days or less. The goal is to inspect 75% of cases in this time frame.

81.00 75.00 Met or Exceeded Goal

Number of Rental Ready Inspections Completed

The number of residential rental units that have been inspected before the business license has been issued or renewed, as part of the City's new Rental Ready program. The goal is to inspect 600 units per quarter, resulting in 2400 inspections per year.

618.00 600.00 Met or Exceeded Goal

Sanitary Sewer System Cleaning

The percentage of linear pipe (sanitary sewer system) cleaned each quarter. The goal is to clean 100% of the sewer system over the course of 3 years, which means 8.33% of the system must be cleaned each quarter.

11.16 8.33 Met or Exceeded Goal

Number of Dangerous Buildings Demolished

The number of dangerous buildings that have been demolished by the City as part of the strategic plan objective to reduce blight. The goal is to demolish 5 dangerous buildings per quarter, resulting in 20 demolitions per year.

5.00 5.00 Met or Exceeded Goal

Voluntary Code Enforcement Compliance

The percentage of code enforcement cases that resulted in voluntary compliance (City did not abate the violations and/or issue a ticket). The goal is for 86% of code enforcement cases to end in voluntary compliance.

91.50 86.00 Met or Exceeded Goal

Percentage of Drinking Water Samples that Tested Negative for Bacteria

The percentage of Water Department bacteriological samples taken from various locations in Independence with no presence of harmful bacteria. The goal is that 98% of the samples will test negative.

100.00 98.00 Met or Exceeded Goal

Percentage of Code Enforcement Cases That Have Been Started Proactively

The percentage of code enforcement cases that were started proactively by a codes enforcement officer (without citizen complaint). The goal is for 8% of cases to be started proactively to help reduce blight.

7.66 8.00 Under Goal

Fire Department Response Time (Dispatch to Arrival)

The time elapsed from when the Fire Department is dispatched to when the first personnel arrive on scene. The goal is for personnel to arrive in less than 6 minutes and 20 seconds.

8.68 6.33 Goal Not Met

Percentage of Storm Structures Inspected

The percentage of storm structures that are inspected each quarter. The goal is to inspect 100% of the structures over the course of three years, which means that 12.5% of the structures need to be cleaned each quarter.

12.50 12.50 Met or Exceeded Goal

Percentage of City Maintained Areas Mowed on Schedule

The percentage of areas that are maintained by the City that were mowed on schedule. The goal is that 75% of these areas are mowed within the specified timeframe.

96.00 75.00 Met or Exceeded Goal

Police Department Response Times to Priority 1 Calls

The time elapsed between when the Police Department is dispatched to officer arrival on scene. The goal is for response times to be at or below the national target of 5 minutes.

5.95 5.00 Under Goal

Capital Projects Completion

The percentage of capital projects completed on or ahead of schedule by the City's Public Works team. This department designs, manages and completes projects for a wide variety of areas including transportation and land development. The goal is to complete 75% of these projects on or ahead of schedule.

100.00 75.00 Met or Exceeded Goal

Percentage of Restaurant Complaints Investigated Within 1 Business Day

The percentage of restaurant complaints that are investigated by food inspectors within 1 business day. The goal is for these complaints to be investigated within 1 day 75% of the time.

85.00 75.00 Met or Exceeded Goal
 Back To Top