City Council



Independence for All
Performance Measures Dashboard: Goal Measures

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Quality   Quality Measures

Measure Actual Target Result

Number of Single Family Building Permits Issued

The number of single family building permits issued by the City. The goal is to issue 25 permits per quarter, for a total of 100 permits per year.

24.00 25.00 Under Goal

Percentage of Code Enforcement Cases Inspected in 5 Days or Less

The percentage of code enforcement cases that were inspected in 5 days or less. The goal is to inspect 75% of cases in this time frame.

81.00 75.00 Met or Exceeded Goal

Number of Rental Ready Inspections Completed

The number of residential rental units that have been inspected before the business license has been issued or renewed, as part of the City's new Rental Ready program. The goal is to inspect 750 units per quarter, resulting in 3000 inspections per year.

603.00 750.00 Under Goal

Sanitary Sewer System Cleaning

The percentage of linear pipe (sanitary sewer system) cleaned each quarter. The goal is to clean 100% of the sewer system over the course of 3 years, which means 8.33% of the system must be cleaned each quarter.

7.50 8.33 Under Goal

Number of Dangerous Buildings Demolished

The number of dangerous buildings that have been demolished by the City as part of the strategic plan objective to reduce blight. The goal is to demolish 5 dangerous buildings per quarter, resulting in 20 demolitions per year.

5.00 5.00 Met or Exceeded Goal

Voluntary Code Enforcement Compliance

The percentage of code enforcement cases that resulted in voluntary compliance (City did not abate the violations and/or issue a ticket). The goal is for 86% of code enforcement cases to end in voluntary compliance.

82.80 86.00 Goal Not Met

Percentage of Drinking Water Samples that Tested Negative for Bacteria

The percentage of Water Department bacteriological samples taken from various locations in Independence with no presence of harmful bacteria. The goal is that 98% of the samples will test negative.

100.00 98.00 Met or Exceeded Goal

Percentage of Code Enforcement Cases That Have Been Started Proactively

The percentage of code enforcement cases that were started proactively by a codes enforcement officer (without citizen complaint). The goal is for 8% of cases to be started proactively to help reduce blight.

7.60 8.00 Under Goal

Fire Department Response Time (Dispatch to Arrival)

The time elapsed from when the Fire Department is dispatched to when the first personnel arrive on scene. The goal is for personnel to arrive in less than 6 minutes and 20 seconds.

7.78 6.33 Goal Not Met

Pavement Condition Index

The average condition of the City's streets based on field inspections of actual conditions. The goal is to maintain or exceed a score of 60.

58.70 60.00 Under Goal

Percentage of Storm Structures Inspected

The percentage of storm structures that are inspected each quarter. The goal is to inspect 100% of the structures over the course of two years, which means that 12.5% of the structures need to be cleaned each quarter.

1.90 12.50 Goal Not Met

Communicable Diseases and Reportable Conditions

Total number of communicable diseases and reportable conditions that are reported to the Health Department. The goal is to increase the number of cases collected and investigated by 10% over the prior 5-year average for the quarter, as timely investigations of reportable diseases decreases public health risk.

36.00 10.00 Met or Exceeded Goal

Percentage of City Maintained Areas Mowed on Schedule

The percentage of areas that are maintained by the City that were mowed on schedule. The goal is that 75% of these areas are mowed within the specified timeframe.

50.00 75.00 Goal Not Met

Police Department Response Times to Priority 1 Calls

The time elapsed between when the Police Department is dispatched to officer arrival on scene. The goal is for response times to be at or below the national target of 5 minutes.

8.62 5.00 Goal Not Met

Capital Projects Completion

The percentage of capital projects completed on or ahead of schedule by the City's Public Works team. This department designs, manages and completes projects for a wide variety of areas including transportation and land development. The goal is to complete 75% of these projects on or ahead of schedule.

There is no update for this goal because the data is not collected quarterly.

Overall Citizen Satisfaction with Quality of Life

The percentage of citizens satisfied with the overall quality of life they receive in the City of Independence. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 55%.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction with Enforcement of City Codes and Ordinances

The percentage of citizens satisfied with the enforcement of City codes and ordinances. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 42%.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction with Maintenance of City Streets

The percentage of citizens satisfied with the maintenance of City streets. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 47%.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction with Maintenance of City Parks

The percentage of citizens satisfied with the maintenance of City parks. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 70%.

There is no update for this goal because the data is not collected quarterly.

Perception of Safety in City Parks

The percentage of citizens that feel safe in City parks. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 439%.

There is no update for this goal because the data is not collected quarterly.

Perception of Safety in Neighborhoods During the Day

The percentage of citizens that feel safe in neighborhoods during the day. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 83%.

There is no update for this goal because the data is not collected quarterly.

Perception of Safety in Neighborhoods at Night

The percentage of citizens that feel safe in neighborhoods at night. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 57%.

There is no update for this goal because the data is not collected quarterly.

Overall Citizen Satisfaction with City's Efforts to Prevent Crime

The percentage of citizens satisfied with the City's efforts to prevent crime. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 46%.

There is no update for this goal because the data is not collected quarterly.

Overall Citizen Satisfaction with Police Presence in Their Neighborhood

The percentage of citizens satisfied with the police presence in their neighborhood. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 44%.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction with Water and Sanitary Sewer Utilities

The percentage of citizens satisfied with the City's water and sanitary sewer utilities. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 71%.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction with City Electric Utilities

The percentage of citizens satisfied with the City's Electric Utility. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 69%.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction with Parks and Recreation Programs/Facilities

The percentage of citizens satisfied with the City's parks and recreation programs and facilities. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 68%.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction with Public Health Services

The percentage of citizens satisfied with the City's public health services. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 57%.

There is no update for this goal because the data is not collected quarterly.

Citizen Satisfaction with the Stormwater Management System

The percentage of citizens satisfied with the City's stormwater management system. This data is only collected every 2-3 years through the Citizen Satisfaction Survey, so will not update each quarter. The percent satisfied in 2016 was 59%.

There is no update for this goal because the data is not collected quarterly.
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